Terms of service
Last updated: October 14, 2026. These terms apply when a merchant installs Datewise (provided by Metatroncube Software Solutions, “we”) on a Shopify store. By installing the app you agree to them. Our privacy policy forms part of these terms.
The service
Datewise lets your customers choose store pickup, local delivery or shipping and a date and time, records those bookings, and helps you run them. Plans and prices are shown and billed through Shopify. You can change plans or uninstall at any time.
Your responsibilities
You set your hours, capacity, cutoffs, fees and delivery zones, and you're responsible for fulfilling orders at the times your customers choose. Check your settings before busy periods. Messages sent through your own Twilio or WhatsApp accounts are subject to those providers' terms and charges.
Data processing terms
For personal data about your customers, you are the controller and we act as your processor. We:
- process customer data (name, email, phone, delivery address, order and booking details) only to provide the app's features and on your instructions given through the app;
- do not sell or share personal data, and do not use it for advertising, profiling, automated decisions or training AI models;
- encrypt data in transit (HTTPS), encrypt customer contact details and messaging credentials at rest (AES-256-GCM, keyed hashing), and encrypt backups;
- limit access to our systems to authorised staff bound by confidentiality;
- use these sub-processors: our hosting provider, Resend (email) and Google Maps (delivery distances); Twilio and Meta only when you connect your own accounts. We will tell you before adding others;
- notify you without undue delay, and within 72 hours, after becoming aware of a breach affecting your data;
- help you respond to customer requests (access, deletion) received through Shopify's privacy webhooks;
- delete all data about your store 48 hours after you uninstall the app.
You are responsible for telling your customers how their data is used in your own store's privacy notice, for having a lawful basis for the processing, and for having consent to send SMS or WhatsApp reminders where the law requires it.
Liability
The app is provided as is. We work to keep it available and accurate, but we can't guarantee uninterrupted service. To the extent allowed by law, our total liability is limited to the fees you paid for the app in the 12 months before the claim.
Changes and contact
We may update these terms and will notify you in the app or by email for material changes. Questions: info@metatroncubesolutions.com